Warranty Policy – Gearshift Tires

At Gearshift Tires, we specialize in supplying quality tires. While every effort is made to ensure reliability, used automotive components are subject to wear. This warranty defines the scope, limitations, and conditions under which coverage may apply.

By purchasing from Gearshift Tires, you acknowledge and agree to all terms outlined below.

Warranty Notification Requirement

To be considered for warranty coverage, the buyer must notify Gearshift Tires in writing via email within thirty (30) days of delivery of the tires. Failure to provide timely written notice will void the warranty.

Warranty Terms & Conditions

By completing a purchase, the buyer expressly agrees to the following legally binding terms:

Mileage is not guaranteed or warranted. Mileage information is provided by manufacturers, prior owners, or third-party yards and cannot be independently verified. Any mileage discussed verbally by sales agents is non-binding and not guaranteed.
Labor costs are not covered under any circumstances, including diagnostics, installation, removal, teardown, or shop fees.
Commercial, industrial, fleet, off-road, racing, abusive, or heavy-duty use voids the warranty.
All warranty claims require written notification prior to any repair, removal, or disassembly. Unauthorized repairs automatically void the warranty.
All warranty claims must be supported with verifiable documentation, including installation and diagnostic records from a qualified automotive facility.
Gearshift Tires makes every effort to inspect and make sure the part is clean before it ships but makes no warranty or guarantee regarding the appearance.
Warranty automatically is activated from the day it is received by the customer or delivered to the customer mentioned address OR ALL WARRANTIES WILL BE VOIDED.
OEM auto parts are interchangeable with multiple years, makes and models, which means the same part is an exact fit for multiple makes and models as determined by OEM standards. We guarantee the part we sell to fit your vehicle.
Any tire returned not in the same assembled condition as it was received will not be refunded under any situations. If the tire is disassembled in any way without our express written authorization, it will void the warranty.
The Buyer/purchaser hereby agrees to pay all costs associated with examination, diagnosis, testing, and repair if failure has not occurred or has happened due to improper installation or any other reason outside the warranty scope herein. We reserve the right to inspect warranty claims that are related to transmissions, engines, axle assemblies, carriers or any other part before removal or return. Furthermore, we reserve the right to make the final decision of the warranted parts failure; our decision shall determine the validity of the warranty claim.
This warranty coverage ends after one replacement of the part described on the original invoice.
All cooling lines must be flushed of foreign materials. Vehicles which have Gearshift Tires installed must have proper capacity cooling systems and be in good working condition.
In the event that a part is faulty or not functioning as claimed by you, Gearshift Tires may request a mechanical report detailing the reasons, causes, or specific parts preventing proper operation. Failure to provide such a report will be considered a violation of company policy, as the authenticity of the claim cannot be validated without it. Consequently, Gearshift Tires reserves the right to determine the appropriate course of action, given your non-compliance with the basic requirements outlined in Gearshift Tires terms and conditions.
If a package, shipment, or part arrives damaged (e.g., broken or cracked), the customer must retain the item in its original packaging and promptly contact Gearshift Tires via phone or email. The issue should be briefly described, and a ticket must be raised and submitted along with photographs of the damaged package, as instructed by a Gearshift Tires authorized representative. Failure to follow these steps may hinder Gearshift Tires ability to resolve the issue efficiently. Additionally, Gearshift Tires must be notified of such incidents within 24 hours of receiving the package, shipment, or part. Failure to do so may invalidate the warranty, refund, or replacement options.

Installation Requirements

Gearshift Tires liability is limited solely to supplying a replacement tire, if available, or refunding the purchase price. We are not liable for:

Installation must be performed by a qualified automotive facility.
Proof of proper installation and failure diagnosis is mandatory.

Failure to meet installation requirements voids warranty coverage.

Exclusions

This warranty does not cover:

Labor or diagnostic charges
Improper installation or negligence
Modification or alteration of the product
Use with incompatible or faulty components
Racing or performance use
Operation without adequate lubrication or cooling
Damage caused by abuse, misuse, or abnormal operation

Limitations of Liability

Gearshift Tires liability is strictly limited to:

Supplying a replacement part (if available), or
Refunding the original purchase price of the part (excluding the shipping and freight expenses)

We are not liable for:

Labor costs
Fluids, filters, or seals
Towing or freight charges
Loss of time or income
Vehicle downtime
Substitute transportation
Consequential or incidental damages of any kind

Warranty Claim Procedure

In the event of a potential warranty issue:

1. Written Notification Required:

Contact Gearshift Tires before any repair, removal, or disassembly.

2. Documentation Required:

The buyer must submit:

Original purchase invoice
Installation invoice from a qualified automotive facility
Diagnostic or repair documentation
Photos of odometer readings at installation and at claim time (if applicable)

3. Part Availability for Inspection:

If requested, the original part must be complete, intact, and available for inspection or pickup within seven (7) business days of notification.

4. Inspection & Resolution:

After inspection, Gearshift Tires will determine whether the failure qualifies for:

Repair
Replacement with a similar part (excluding the shipping and freight expenses), or
Refund of the purchase price if replacement is unavailable (excluding the shipping and freight expenses)

Returns & Warranty Replacements

All warranty replacements require inspection of the original part.
Failure to make the part available, tampering, partial return, or disposal automatically voids the warranty.
All return shipping and logistics are the sole responsibility of the buyer.
Installed or modified parts are non-returnable and non-refundable.
Approved non-installed returns are subject to a 25% restocking fee.

No Exceptions & Administrator Rights

No return, refund, or warranty claim will be honored which are beyond the company policies.
Verbal statements and promotional text messages by sales agents are non-binding.
Gearshift Tires reserves the right to deny or terminate warranty coverage in cases of fraud, misrepresentation, or policy violations.
Gearshift Tires reserves the right to refund the purchase price at its discretion.

Governing Law

This warranty shall be governed by and interpreted in accordance with the laws of the State of Texas. Any legal action arising out of or related to a purchase shall be brought in a court of competent jurisdiction located within the State of Texas.

Policy Precedence Disclaimer

All transactions, services, and interactions with our company are governed solely by the policies and terms published on the Policy Pages of the website. Any representations, descriptions, or statements made on other parts of the website, including promotional materials, blogs, or third-party content, are provided for general information purposes only and do not override or amend these policies.