Return & Replacement Policy – Gearshift Tires

At Gearshift Tires, we aim to provide high-quality tires and a clear, fair, and enforceable return and replacement experience for our customers. Please read this policy carefully before initiating a return or replacement.

1. Eligibility for Returns

To be eligible for a return:

The part must be unused, uninstalled, unmodified, and in original, resalable condition.
All original packaging, accessories, manuals, hardware, and documentation must be included.
A return must be requested within 30 days of delivery.
All authorized returns must be unused and in their original condition, including all items and components that were included in the original package. Items being returned must not have been disassembled, mounted, modified, or damaged due to incorrect installation or user error.
If your shipment arrived with a damaged or incorrect item, please repackage the item(s) in the original shipping container.
Upon receiving your order, inspect all packages thoroughly for missing, damaged, or incorrect parts. If you receive missing, damaged, or incorrect parts, please call us immediately (within 3 days from delivery) so we can assist you in processing a return for replacement or refund. We are not responsible for missing, damaged, or incorrect parts after 30 calendar days for all products, regardless of the party at fault.

Parts that have been installed, used, tampered with, altered, disassembled, damaged, or improperly handled are not eligible for return and will be refused or returned at the buyer’s expense.

2. Non-Returnable Items

The following items cannot be returned, refunded, or replaced under any circumstances:

Any part that has been installed or used after delivery.
Parts that have been modified, disassembled, or altered.
Special-order or custom parts not regularly stocked.
Parts damaged due to improper installation, misuse, or neglect.
Please review product details carefully before purchase to avoid ordering non-returnable parts.

3. Return Authorization & Buyer Responsibility

Prior written approval is required for all returns and warranty claims. Gearshift Tires does not generate RMA numbers, provide return labels, or coordinate return shipping. The buyer is solely responsible for arranging, paying for, and ensuring safe return of the item. Unauthorized returns will be refused or discarded without refund.

We normally process refunds and issue the credit within 48 business hours after receiving your part(s). After we inspect and process the returned part(s), we will credit the refund to the payment method you used for your purchase. We will send you a “credit approved” email on the day we process your refund. If you paid with a debit or credit card, your financial institution may take an additional 1–7 business days to reflect the credit in your account.
If you return any core or purchased part without properly draining or cleaning it, we will deduct a $25 charge from your refund.
In the event that a part is faulty or not functioning as claimed by you, Gearshift Tires may request a mechanical report detailing the reasons, causes, or specific parts preventing proper operation. Failure to provide such a report will be considered a violation of company policy, as the authenticity of the claim cannot be validated without it. Consequently, Gearshift Tires reserves the right to determine the appropriate course of action, given your non-compliance with the basic requirements outlined in Gearshift Tires terms and conditions.

4. Return Shipping & Fees

Return shipping costs are the sole responsibility of the buyer in all circumstances.
Use a trackable shipping method because we are not responsible for packages lost in transit.
We will deduct a 25% restocking fee from the refund for all approved returns.
If you change your mind after the part has shipped, the return will still incur the restocking fee.
Return shipping includes freight, pickup, packaging, insurance, and any related logistics costs.

5. Warranty Replacements

If we approve your part for a warranty replacement:

The original part must be available for pickup and inspection by our designated carrier.
Failure to make the part available, tampering, or disposal of the part will void the warranty.
Replacement parts will only be provided after inspection confirms eligibility.
For full warranty terms, please see our Warranty Policy page.

6. Defective or Incorrect Parts

If you receive a defective or incorrect part:

Contact us within 48 hours of delivery.
We will issue instructions for return.
Once we receive and verify the returned item, we will ship a replacement or issue a refund if we cannot provide a replacement. (excluding the shipping and freight expenses)

7. Order Cancellations

You cannot cancel an order after we ship it.
If you request cancellation before we process your order, we may accommodate your request at our discretion.
Canceled orders prior to shipment will be subject to administrative fees.

8. Contact Information

If you have questions, need assistance, or wish to initiate a return or replacement:

Gearshift Tires

📧 Email: info@gearshifttires.com

📞 Phone: 855-475-5657

🕘 Hours: Mon–Fri, 9 AM–5 PM CST

Thank you for choosing Gearshift Tires.

Policy Precedence Disclaimer

Our company governs all transactions, services, and interactions according to the policies and terms published on our website’s Policy Pages. Any representations, descriptions, or statements made on other parts of the website, including promotional materials, blogs, or third-party content, are provided for general information purposes only and do not override or amend these policies.